Q: What are the specs of style…?
A: To find out the specs of any product, go to it's product detail by browsing our online catalogue or by entering the style # in the quick search bar. From the product detail page you can view everything from sizes to fabrics, images to sizing chart.

Q: Did this PO ship?
A: If you have a registered web account with us, you can check the status of any order easily. By going to the Distributor Tools section and clicking on Order Status, you can check the status of any open or closed orders. So whether your order has just dropped into our warehouse, is being picked, our has shipped, you will know it's status!

Q: What is the weight in oz of style...?
A: From any product detail page you can view a styles specs, including the fabric weight.

Q: Have you received my PO?
A: To find out if your PO has been received, you can call in to customer service. If your PO has been entered into our system already, then you can track your order online by logging into the Distributor Tools section and going to the Order Status screen. Here you can track your order every step of the way!

Q: How do I receive better pricing?
A: We have 4 different price columns to help you save.
1st column = 1 -99 pieces
2nd column = 100 - 249 pieces
3rd column = 250 - 499 pieces
4th colum = 500 + pieces.

You automatically receive pricing according to the quantities that you order. So, if your order quantity is 57 pieces, you will receive 1st column pricing. If your order quantity is 600 pieces, you will receive 4th column pricing. So, the larger your orders, the better your pricing, and the more you save. If your order quantity is extremely large, you can contact customer service to request even further discounts.

Q: How do I get an account with Trimark?
A: Applying for a new account with us has never been easier! To start, go to our login page and click on "Sign up for a Web Account". From there, just fill out the required information and submit your application. Upon review of your application you will be notified if your application has been accepted.
PLEASE NOTE: Trimark does not sell direct to end users.

Q: Who is my Sales Rep?
A: To find out who your Sales Rep is, login to your web account and go to the Distributor Tools Section. From the Distributor Tools menu, click on Trimark Sales Reps. Here you will see what Sales Rep covers your area, and how to contact him/her.

Q: What pricing level am I on?
A: To find out what pricing discount you are setup to receive, just login and start browsing our products. Wherever there are pricing tables you will see a separate column that the specific price that you pay. No more pulling out your calculator to figure out your special pricing!

Q: How much would it cost to ship this product here?
A: If you want to get an estimate on how much freight will cost for an order, just login and place an Online Quote Request. Once confirmed, you will get all the details you would receive if you placed a Stock Order. In the Quote Confirmation you will be able to see an estimated cost for freight, among other details.

Q: How do I get on your mailing list?
A: Subscribing to our mailing list is easy. Just go to the bottom of this page (or any page on our website), enter your email address in the Newsletter Signup field and hit Submit to start the Sign Up process. Fill out your information on the Newsletter Sign Up page and get ready to receive the latest and greatest from Trimark.

Q: How do I get a login or Web Account?
A: From any page on our website, click on the login link to go to our login page. From the login page, click on the 'Sign up for a Web Account!' button. From the Account Application Page, there are two ways in which to apply for a New Web Account:
a. i. Existing Customers can enter their account number in the text box provided (under the New or Existing Customer section) and click submit.
a. ii. Once submitted, they will be asked to ensure that the email address on file is correct. If it is correct, then they click on Yes. Otherwise, they click on No.
b. i. New Customers must complete all necessary fields of the Distributor Application page, create their passwords, and then click on the 'Create Account' page

Q: Is there a generic wesite?
A: Yes there is. You can visit our generic website at www.brandsthatfit.ca.

Q: Do you have a French Web Site?
A: At the moment, our site has not been translated into French. However, this is something that we are working on getting done, and we will announce the launch of our French site when it is complete.

Q: Do you embroider?
A: Yes, we do embroidery! This is a new service for Trimark. To find out more about this new service contact your local Sales Representative or request our 'One Stop Shop - Embroidery Service' flyer.

Q: Do you do custom orders?
A: Of course we do! Whether it's for a high-volume order of an existing style, a custom colour or an existing style, or a completely custom designed garment, we can do it for you. With 30 years of manufacturing experience and overseas relationships with the best factories, we are experts at getting the right product at the right price.

Q: What is your order minimum?
A: At Trimark, we do not have a minimum order size.

Q: Is there an up charge for 3XL and 4XL?
A: No. We do no charge any extra fees for 3XL or 4XL sized garments.

Q: Do you have a minimum invoice value?
A: Consult your local distributor.

Q: Can I return goods without an RA#?
A: No. Any goods returned to us without an RA# will be sent back.

Q: How long do I have to return items for credit?
A: As a customer, you have 60 days from the date of invoice to return any goods for credit.

Q: Can I return my items/order for credit after 60 days from the date of invoice?
A: No.

Q: How long does it take for me to receive credit for my return?
A: Usually it takes between 7 - 10 business days.

Q: Where can I get an RA form?
A: You can download an RA form by logging in and going to the Distributor Download Centre.

Q: Can I return embroidered or decorated items?
A: No. Once items have been decorated, they will not be accepted for return for credit.

Q: What courier do I use to return items?
A: You may use any reliable courier of your choice. Just ensure that you can track your return and get confirmation of delivery.

Q: When I am returning items on my courier of choice, should I keep the tracking number?
A: Absolutely. You should always keep tracking numbers for any parcels being delivered. This ensures your capability of locating your shipment once it has left your business.

Q: If I don't clearly mark the RA# on the outside of the box in which I am returning my items will it get refused?
A: Yes. All RA#'s must be clearly indicated on the outside of the box or package.

Q: How long does it take for items to get repaired?
A: Usually it takes between 7 to 10 business days.

Q: Do I need an RA# for my repair?
A: Yes. Any repairs go through the same process as returns.

Q: Who can I contact about RA#'s, repairs and other related issues?
A: You may contact Chris Exilus, our Returns Co-ordiantor at ext. 2685.

Q: What is your return policy?
A: You can read our return policy below.

RETURN POLICY:

All returns require a return authorization (RA) number issued by our Return Coordinator. A claim for the RA# must be made within 15 days from the receipt of goods.
A 15% restocking charge will apply to all returns and refused goods. All returns must have transportation charges pre-paid. In order to be credited, a copy of the invoice and packing slip must be enclosed. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RA#.

- Merchandise must be in original packaging.
- Under no circumstances will merchandise be accepted 60 days after the date of the invoice.
- Absolutely no returns on printed, washed or decorated merchandise.
- All garments must be inspected before printing.
- Sample kits, promotional and discontinued items are non-returnable.

Claims for receipt of defective merchandise must be reported within 30 days of invoicing and will be inspected for misuse and handled as per our guarantee policy.

An RA# must be issued. No claim will be allowed after 30 days. Inadvertent shipping of wrong size, colour or style will be accepted for exchange provided they are in original packaging and have not been soiled, damaged or altered in any way. No merchandise can be accepted for exchange after 30 days of invoicing.