How to Order

All Standard Lead Time Orders

Place online:
Email order as PDF:
Fax order: 1-800-668-8605
Email artwork: or with Art ID# or previous order # if repeat
Customer Service : 905-508-8882 ext:1 or toll free at 1-800-723-8383

SureShip® Orders

Place online: N/A
Email order as PDF:
Fax order: N/A Email artwork: artwork must be provided with the order

Order Acknowledgement for Imprint Orders

After receiving your order, Trimark will send you an Order Acknowledgement. Please read carefully and contact your order processing specialist ( immediately if corrections and/or changes are necessary. All changes must be confirmed in writing.

Order Minimum

All imprinted orders require minimum quantities as listed throughout the catalog. Less than minimum orders will be accepted and are subject to the less than minimum charge. SureShip® is available for less than minimum orders, however this incurs a double less than minimum charge.

Order Cancellations

Orders can be canceled only with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges. Charges will still apply to any product proof (pre-production sample) received prior to order cancellation.

Blank Product Returns

First quality, blank returns are subject to a $6.25(g) per order and $1.25(g) per piece restocking fee. Prior to return, all merchandise requires specific Return Authorization from the factory and all returns must be made within 60 days of invoice date in order to be eligible for credit.

  • Merchandise must be in original packaging with hang tags included (hang tag must not be altered - no writing or price sticker on it). A re-packaging fee of $1.25(g) will apply to all returns received out of the original packaging
  • All returns must have transportation charges pre-paid.
  • Absolutely no returns on printed, washed, soiled or decorated merchandise. Garments must be inspected before being decorated by outside contractors.
  • Discounted Samples, Sample kits, promotional, and discontinued items are non-returnable.
  • No credit or replacement merchandise will be issued for product unavailable for return to the factory.
  • The Return Authorization (RA) number must be clearly marked on the top of the box being returned.

Customer Approval

Trimark must receive your proof approval and must have shipping information before production commences. Once approval is received, any changes to an order may incur additional costs and lead time. The following proofs are available:

  • Paper Proof (only if requested): First paper proof is free. Additional paper proofs are available upon request at a cost.
  • Product Proof (pre-production sample): 50% off first column 'All in' pricing, 50% off decorating run charge on methods not included in 'All in' pricing and 50% off applicable set-up fees. *HXD Decorating will incur full price setup charges for samples. Standard lead times per method of decoration.

Other Ordering Information

To prequalify artwork, or for artwork questions on new orders, email For general customer inquiries or changes on existing orders, contact customer service, at

Unless a specific size is indicated on your purchase order, Trimark will determine the most appropriate size for your imprint. If no imprint area is indicated, we reserve the right to decorate in the area most suitable for the artwork and method specified.

Orders are only accepted from qualified promotional product distributors. For tax reasons, third-party billing is not permitted.

Complete purchase order number as generated on your PO form must be placed in the subject line of both the order and art emails before they can be reviewed. All emailed orders must be sent to the above email addresses in the form of a PDF attachment. Any other formats may result in processing delays.

Decorating Information

Artwork Information: Embroidery

Accepted Artwork Files: Tajima DST files, Wilcom EMB Files. If digitizing is needed, please send in an acceptable file for all other methods. Please note: Apparel products and 3D Embroidery have different digitizing requirements than bags and other items. Existing files may need to be re-digitized

Artwork Information: All other methods

Accepted Artwork Files: Al file, vector format with text converted to outlines. Please saves as .eps or .ai file. Unsupported art file formats: QuarkXPress, PageMaker®, In Design and Freehand®. Microsoft® Office Programs (Word, PowerPoint®, Excel®, etc.) will also not be recognized through the art acceptance process.

Art Modification

Artwork clean-up, touch-ups, typesetting or resizing is available for $100(a), but is not available on SureShip® orders.

PMS Color Matching

Color matching is available at no cost. However PMS matching is not guaranteed on dark-colored items and is not available for Infusion.

Requests for Artwork on File

Artwork is kept on file indefinitely. Re-orders must contain the customer number, PO number, and/or Trimark order number plus a copy of the artwork to ensure the correct artwork is pulled. Artwork CANNOT be transferred from one distributor's file to another without written permission from the original distributor.

Artwork Return Requests

Artwork will be returned upon written request after completion of order and payment of invoice. Written requests may be made via mail, fax or email. Requests on purchase orders will not be processed. Distributor is responsible for postage and/or freight charges. Any deboss dies returned to customers are not eligible to be sent back to Trimark for a future order. A new die will be required.


Lead Times

  • 1-Day SureShip®
    • Next day turnaround is available on orders received by 5pm (EST) and is subject to a $62.50 (G) fee. See the SureShip page for additional requirements.
    • No paper proof requests
    • No less-than-minimum orders
    • Face coverings excluded
    • HXD, Transfer and Applique orders excluded
    • End of 2nd column maximum quantity
  • 3-Days
    • Less-than-minimum orders accepted (fees apply)
    • Face coverings excluded
    • HXD, Transfer and Applique orders excluded
    • End of 2nd column maximum quantity
    • Add 1 day for paper proof requests (rush fees apply)
  • 5-Days (after order clearance)
    • Less-than-minimum orders accepted
    • End of 2nd column maximum quantity
  • 6+ Extended
    • Lead time quoted based on order requirements
    • Quantities at or above end of 2nd column
    • Product proof requests
    • Unique special handling requests

If your order is needed sooner for an event date, please note the event date on your purchase order and we will do everything possible to support your request. Rush fees apply.

Production and Shipping Information

Production time begins upon receipt of signed Order Approval Form, approval of credit and receipt of all order information including shipping addresses and customer inserts. Trimark uses UPS as its standard carrier for Canadian domestic shipments. Once your order has shipped we will send you an Advance Shipping Notice, which includes a tracking number.

Drop Ship

Drop shipment charges apply for each location per release, plus freight costs. Drop ship addresses must be received at the time of order receipt. If there are more than 10 drop shipment addresses, you must provide addresses electronically in a Microsoft® Excel file, sent on a disk or as an email attachment. For your convenience, a template is available in the Our Services section on our website. SureShip® orders are limited to 10 drop-ship addresses. Call for lead times for requests over 50 locations.

Third Party and Customer-Designated Shippers

If you provide us with an account number for shipping, or designate a specific carrier, you assume responsibility for the shipment from the time the order is ready for pickup. See decorating and add-on pricing grid for associated charges.

Special Shipping Instructions

Additional charges and lead-time may apply for special handling such as palletizing, using custom mailing labels, and special packaging requirements. Please call for lead times. Any labels or packaging must be sent to Trimark prior to production. Please reference your purchase order number, company name, contact name and phone number. Additional charges may apply.


FOB Toronto, ON. Catalog prices do not include duties, taxes or broker fees. These fees will be prepaid and added to your invoice (free domicile) provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice, if possible. If not, you will receive notification on your original invoice that charges will follow, and they will be billed within 60 days. Export documents will reflect customer purchase price and will be provided at no additional cost.

If you wish to specify a carrier and account number for an international shipment, you will be responsible for the Export and Customs clearance and ultimate delivery of shipment, as well as for duties, taxes, and broker fees. You must provide us with a Commercial Invoice that includes the price paid by the recipient for duties. You must also provide your broker's name, address and phone number with your order.

Shipping Weights

Weights on the website are approximations only (based on ground shipping). Shipping weights for items packed in oversized boxes may vary greatly from actual shipping weight. Variances may occur from product density, packaging and dimensional shipping weight. Dimensional weight qualifying shipments will be billed accordingly. Trimark is not responsible for differences in final freight charges versus quoted estimates.

Export Information

Exporting goods to foreign markets is complex, and requirements vary by country. If you intend to export your order, our shipping department can handle the arrangements for your shipment and advise if there are any issues that might affect its import at your intended destination. However, due to the legal complexities surrounding international shipments, we are not permitted to provide any export documentation should you or your agent handle the export logistics.

Customer Pickup

Customers may pick-up orders Monday-Friday between 8:00 am and 6:00 pm. Pick-up orders must be placed 24 hours in advance. Photo identification may be requested of the driver at the time of pick-up.
Blank orders not picked up within 10 working days will be cancelled and the goods returned to stock. All restocking charges will apply.

Sales Tools & Services

Virtual Specs

Can be ordered in the following two ways:

  • Request a virtual sample from your Trimark sales representative, who can help you identify the best product for your application.
  • Create your own free virtual sample on our website instantly (available on most products).
Trimark UNTUCKit Roots73 tentree
BLANK SAMPLE EQP - 25% EQP - 25% EQP - 25% EQP - 25%
SPEC SAMPLE EQP - 25% EQP - 25% EQP - 25% EQP - 25%
SELF PROMO EQP - 50% EQP - 25% EQP - 25% EQP - 25%

Blank Samples

Purchased at the above pricing are non-returnable. Limited to 1 per colour/size.

Spec Samples

Include a specific logo, decoration method and location. These items are non-returnable. Full setup and running charges apply. Limit of three per item number.


discount only applies to the specific piece that is decorated with the distributor’s name or logo only. Distributor receives 50% off run charges and set up charges, with the exclusion of HXD and embroidery digitization. The addition of other imprinted logos or names to the product will disqualify it from receiving any discount. In the case of multiple items on one order; only the items with the distributor name or logo are eligible for the self-promotion discount. There is a limit of middle-column quantity per item number. Clearance items are not available for self-promotion

Licensed Brands

TMRoots 73 is a trademark of Roots Corporation used under license.

Customer Inserts

Please call for lead times if insertions/attachments are requested. Insertion instructions must be noted on your purchase order. When requesting label attachments, printed labels must be provided to Trimark. Production will not begin until customer-supplied inserts/ attachments are received. Orders above catalog quantity will require additional lead time.

Blank Product

Pricing is available on our website and is solely based on item quantity. Turnaround time is one business day. Blank orders received by 3:00 PM EST can ship same day if specified on order.


Authorization & Indemnification

By placing an order with Trimark, you represent and warrant that you have the authority to order, purchase and /or distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified and/or submitted with your order. You also agree to indemnify, defend and hold harmless Trimark, its affiliates and representatives, from and against all claims, liabilities and expenses (including attorney fees), arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.

Catalog Photography

Photos and color swatches may not show true item colors due to printing processes.


Accounts requiring collection will be liable for all the collection costs, including all fees, costs and expenses incurred.


Products in this catalog may be patented, have patents pending or be subject to various copyright and/or property rights of Trimark and/or its owners and principals. These products may not be reproduced in any way (in whole or in part) without express written permission from Trimark.


Unused and/or unclaimed credits will be reserved/voided after 6 months.

General Disclaimer

Trimark cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters. Trimark reserves the right to make slight spec changes to enhance product quality or performance. Decorating methods and location sizes are subject to change. Visit our website for complete information.


In the unlikely event that we lack inventory to support your order we will work with you to find a solution.


All merchandise becomes the customer's property upon delivery to the freight carrier.

Logo Disclaimer

Logos shown on this website are for illustrative purposes only, do not imply endorsement and are not for sale except by authorized owner. By submitting order and artwork to Trimark the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions. Customer hereby agrees to hold Trimark harmless of all claims.

Over/Under Runs

All orders are produced to the exact quantities ordered.


Net 30 days upon credit approval. Payments not received by the due date are subject to a 1.5% per month late payment charge. First orders, custom orders and large orders may require a deposit or prepayment. We accept MasterCard, Visa & American Express. All payments must be made in Canadian dollars. There is a $30 charge for each returned check. Beginning June 1st, 2024, a credit card surcharge fee of 2.4% CAD of the total payment amount will be assessed on all credit card payments.


Prices are subject to change without notice. For current pricing, visit

Product Warranty

All items are warranted against defects in material and workmanship for a period of one year from date of shipment. Some items carry a lifetime warranty, as specified in individual product descriptions. In the event of a breach of warranty, buyer's sole and exclusive remedy is a return of the item for repair or replacement. Trimark disclaims all other warranties, express or implied, including without limitation the implied warranties of non-infringement, merchantability, or fitness for a particular purpose, and warranties arising from course of dealing or usage in trade.
For all the products listed we retain the right to be the sole judge in the matter of goods returned because they are defective or because they appear not to have given normal wear and service. We will repair or replace free of charge any article which proves defective in workmanship or material when subjected to fair treatment. All such returns require an RA # and must have transportation prepaid. Because of various methods of cleaning and laundering garments we will not guarantee garments against shrinkage and cannot accept responsibility for conditions of any clothing after washing or cleaning. We recommend following the laundering instructions specified on the garment tags.
Under no circumstances will we be responsible for merchandise that has shrunk due to silk screening or heat sealing of names and numbers done by a third-party decorator.

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